Duty Manager
Duty Managers in hotels must be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. Be initiative, have self-discipline, effective communications skills, and the ability to organize and direct the work of others.
Duty managers are responsible for making decisions that directly affect the day-to-day operations for the entire facility. Duty managers perform many of the same functions as the hotel General Manager and Assistant Manager, but have slightly less authority.
Training:
- Train and develop staff to maximise performance, aid retention and reduce turnover.
- Accountable for the delivery of performance in line with Company procedures.
- Lead and inspire individuals to develop a highly motivated, committed team.
- Ensure team receive, understand & adhere to all company policies & procedures.
- Co-ordinate workload of staff within the hotel including rotas etc
Finance:
- Ensuring completion of hotel daily accounts (end of day on EPOS and Hotel Perfect) and all company paperwork as per company procedures, ensuring all relevant information is passed to the relevant person.
- To help the General Manger work within the company set budgets while providing the standard of service required.
- Control the cash handling within the hotel to ensure all relevant departments are aware of their responsibilities and cash/credit card payments are recorded accurately.
- Ensure banking takes place 3 times a week and is accounted for in line with company procedure.
- Ensure the security of monies held in the property and ensure the security of the hotel safe by limiting the access.
- Control all stocks within the hotel and ensure stock takes are completed accurately and on time each week for accounting purposes.
- Develop all aspects of sales within the hotel, implementing new initiatives to meet and exceed targets.
Customer Service:
- Manage all aspects of the customer service within the hotel in order to anticipate and exceed customer expectations.
- Develop product knowledge to ensure accurate delivery of service.
- Monitor, analyse and provide feedback to all departments regarding complaints and all other customer feedback in order to identify trends and take pro-active actions.
- Resolution of customer complaints within the hotel.
- Ensure all Health and Safety procedures are implemented according to Company standards.
Communication:
- Keep General Manager and all staff informed on all relevant business issues & updates using varied methods of communication.
- Provide detailed and accurate reports if required by General Manager
- Hold staff and management meetings as agreed by the General Manager to review & improve performance, communicate minutes & actions to General Manager.
Supplier Management:
- Carry out all supplier communication activity in line with company.
- Ensure suppliers have a full understanding of all product and service specifications in order to ensure effective delivery.
- Complete orders in line with company procedures to ensure correct stock levels are maintained.
Incident Management:
- Manage all incidents in line with company procedures.
- Ensure all staff are adequately trained in hotel procedures.
- Anticipate potential problems/situations and act accordingly to create solutions.
- React in line with company procedure to any unexpected situations.
- Review services offered & obtain feedback from internal & external customers on an ongoing basis and contribute ideas for continued development
- Ensure hotel meets all legal requirements with regards to liquor licensing, fire protection, health and safety etc.
The above list is to be used as a guideline only and is not an exhaustive list. Overall a Duty Manager is there to support the General Manager with all aspects of the hotels operations.
Salary: Competitive salary subject to experience
If this position is of interest to you and you would like to be part of our team then please email your CV to enquiries@cromlix.com
Kitchen Porter
Main function: Operation and control of kitchen hygiene & cleanliness
Reports to: Head Chef and in their absence the Sous Chef, in absence Assistant Manager or Duty Manager
As a Kitchen Porter you will assist the kitchen department to ensure in the smooth running of the food in the hotel. To effectively manage the kitchen department to achieving the highest standard of food production and hygiene.
Main Responsibilities:
- Wash crockery and utensils
- Daily clean of kitchen areas
- Deep clean of kitchen equipment
- Keep stores areas neat and tidy
- Keep refrigeration and freezers organised
- Report failing equipment to Sous Chef
- Report Health and Safety hazards to Sous Chef
- Communicate effectively with staff
- Contribute to stock taking as required
- Provide porter support with deliveries
- Provide porter support in all areas
- Accept training to enable safe completion of duties
Customer Service:
- Ensure all Health and Safety procedures are implemented according to Company standards including food hygiene.
The above list is to be used as a guideline only and is not an exhaustive list.
Salary: Competitive salary subject to experience
If this position is of interest to you and you would like to be part of our team then please email your CV to enquiries@cromlix.com
Reservationist
Purpose of the Role:
To maximize hotel’s rooms, dining & activity revenue and guest satisfaction by receiving, handling and processing all enquiries.
Full time position working 40 hours per week- including some weekend shifts
What the job involves:
- Answering reservation calls to make bedroom, dining & activity bookings. Answering email enquiries providing the highest standard of customer service at all times, you’ll also carry out correspondence quality checks and pre arrival calls
- Ensuring telephone & reservation standards are fully met, consistently and efficiently
- Contributing to the sales team’s targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurant and variety of activities
- Recording reservation information accurately; identifies and records into the computer correctly for statistical data purposes
- Maintaining filing, trace, and communication systems, and follow-up procedures in line with guidelines
- Understanding the rate structure and current promotions
- Surpassing guest satisfaction (internal and external guests) by thoroughly understanding their needs, actively seeking guest feedback, and following up with relevant colleagues to ensure that all guest requests are delivered completely
- Creating a positive hotel image in every interaction
- Contributing to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
The kind of person we're looking for:
- Enthusiastic, confident & warm
- Excellent organisational skills, attention to detail and the ability to prioritise
- A positive “can do” attitude to solving problems in a professional and courteous manner
- Have a love for delivering amazing customer service, be enthusiastic, personable and enjoy working in a team environment.
- Strong IT skills – including word, Microsoft Excel and PMS Systems (training will be provided).
Benefits:
- Competitive salary
- Gratuities paid month in your salary
- Free meals whilst on duty
- Internal career opportunities to develop
- Workplace Pension Scheme.
- Stays at other hotels who are affiliated with Cromlix via marketing consortia partnerships - note these offers are always at the particular hotel’s discretion and availability at the time (and rates subject to change):
- Luxury Scotland hotels @ £75 per room per night
- Pride of Britain hotels @ £150 BB per room per night, and 25% off F&B
- SLH hotels at 50% off bedroom rates
Job Type: Full-time
Salary: Competitive salary subject to experience
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Dunblane: reliably commute or plan to relocate before starting work (required)
Work Location: In person
If this position is of interest to you and you would like to be part of our team then please email your CV to enquiries@cromlix.com
